Refund Policy

Last updated: 2 August 2026

1. Why we do not offer refunds after delivery

The Website Builder Bundle is delivered in full, immediately, as downloadable files and access credentials. Once you have received the links, the product has been consumed and cannot be returned. A refund after download would mean you keep the files for free — which is why digital products of this type are non-refundable.

This is stated on our checkout page before you pay, and you confirm you have read it as part of completing your purchase.

2. When we DO issue a refund

We will refund you in full in any of these situations:

• Duplicate charge. You were charged twice for the same order — we refund the extra charge immediately.
• Payment taken, nothing delivered. Money left your account, but we could not deliver the product and cannot fix access within 72 hours of you contacting us.
• Materially different from what was described. The bundle does not contain the main categories of items described on our sales page, and we cannot supply them.
• Unauthorised transaction. Someone used your payment method without your permission and you report it to us and your bank promptly.

3. What we fix instead of refunding

Most problems are access problems, not product problems. For these we will repair access rather than refund, and we do it quickly:

• Delivery email did not arrive, or went to Spam
• A download link is broken, expired, or shows an error
• A file is corrupt or will not extract
• You entered the wrong email address at checkout
• You cannot open or import a template and need guidance

Message us with your order ID and we will resolve it, usually the same day.

4. What is not a valid ground for a refund

• Changing your mind after downloading
• Buying by mistake, or buying the same bundle twice deliberately
• Not having the time or skills to use the templates
• Expecting features that were never advertised on the sales page
• Not achieving sales, traffic, or income results — we make no such guarantee
• Your hosting, theme, or plugin conflicting with an item in the bundle
• A third-party tool included in the bundle changing its own terms or pricing

5. Add-ons purchased at checkout

Optional add-ons ("order bumps") are digital products delivered together with your main bundle. The same policy applies to them: no refund after delivery, but full support if access does not work.

6. How to request a refund

Write to sellnestsolutions@gmail.com or message +91 89204 18993 on WhatsApp with:

1. Your order ID (in your delivery email and on the thank-you page)
2. The email address and mobile number used at checkout
3. What went wrong, with a screenshot if you have one

We acknowledge every request within 2 working days and give you a decision within 7 working days.

7. How refunds are paid

Approved refunds go back to the original payment method through Cashfree Payments. Depending on your bank, the money typically appears within 5 to 10 working days of us approving it. We cannot refund to a different card, account, or UPI ID than the one used to pay.

Once a refund is issued, your licence ends and any access we can revoke will be revoked.

8. Chargebacks

If something has gone wrong, please talk to us first — we answer WhatsApp messages from a real person and can usually solve the problem in minutes. Raising a chargeback without contacting us costs both sides time and money, and we will contest chargebacks where the product was delivered as described.

9. Cancellation before delivery

If you have paid but not yet received your delivery email, you may cancel by contacting us immediately. If we have not yet sent your links, we will cancel the order and refund you in full.